Troubleshooting

#My recording didn't appear in the project

Tracewright files a recording automatically only when it's sure which project it belongs to. Check Meetings → Inbox: accept a suggestion or File… it to the project. Next time, start recording from the project's Meetings tab, or link the recurring meeting to the project.

#Drafting hasn't started

Drafting waits until every speaker is confirmed on the meeting's Who spoke page, because each draft cites who said it. Confirm or assign the remaining speakers, or ask a lead to Draft anyway. Also check that consent is recorded and that AI is switched on for the project.

#I can't approve or sign this record

You may be blocked by separation of duties:

• You wrote or revised this revision.
• You passed it in internal review (with strict separation, the same person can't also give the formal signature).
• You aren't one of the people named for this step. A lead or governance member can re-name reviewers.
• You already signed it.

The record shows why when you hover over the disabled button.

#The signature dialog lists changes I have to confirm

Something upstream changed after this revision was written: a corrected source statement or a revised parent record. Check each item; confirm you've checked them, or send the revision back to the author.

#The quality check blocks submission

Errors always block: no binding verb ("shall"), two requirements in one sentence, or a TBD. Warnings block under the project's policy (for example vague words or missing acceptance criteria). Fix the wording, or ask an author or SME to waive the warning with a reason.

#An alert won't close

Alerts close by themselves when the cause is fixed: link the missing protocol, record a passing result, re-approve a stale record, or disposition the gap. The alert's page links to what it needs.

#A baseline shows "failed partial"

The publication failed and couldn't be fully rolled back. Clean up the leftover items listed on the baseline in Jira, Polarion or SharePoint, then press Confirm clean-up. Then publish again.

#An integration shows pending or degraded

Pending: it hasn't been tested and approved yet; a different administrator must approve it. Degraded: its last connection test failed. Check the credentials and that the system is reachable; Recent calls shows the error.

#A personal connection can't see an email or file

Personal connections read only the item you pick, and only for projects whose data class the integration is approved for. Reconnect your account under Connected accounts and plug-ins if your password changed.