Accommodation allotment by seniority and priority, adjusted automatically

Allotting married and single accommodation fairly meant tracking seniority, entitlement and priority cases such as medical or compassionate grounds by hand. Every change in priority meant re-working the waiting list, and complaints about quarters were tracked separately.

The system holds the entitlement and allotment rules, ranks applicants by seniority and priority, and re-ranks the list automatically when a priority is granted or expires. Allotments, vacations and transfers update the list straight away. Residents raise maintenance complaints in the same system, and staff see each complaint's status through to closure.