Security

At Intellobots, security is not an afterthought; it is the foundation of our ThingsX platform. We understand that our customers rely on us to digitize, connect, and automate their most critical physical operations. We are committed to maintaining the highest standards of security, availability, and confidentiality.

1. Secure Infrastructure

Our platform is built on world-class cloud infrastructure providers (AWS/GCP/Azure) that maintain industry-leading physical and environmental security controls. We employ a multi-layered approach to infrastructure security:

• Network Security: We use Virtual Private Clouds (VPCs), firewalls, and network segregation to isolate services and protect data.
• DDoS Protection: Automated mitigation systems are in place to detect and block distributed denial-of-service attacks.
• Intrusion Detection: Continuous monitoring systems alert our security team to potential threats in real-time.

2. Data Encryption

We protect your data throughout its lifecycle:

• Encryption in Transit: All data transmitted between your devices, our edge nodes, and our cloud platform is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Data stored in our databases, backups, and file systems is encrypted using industry-standard AES-256 encryption.
• Key Management: We use secure key management services to generate, store, and rotate encryption keys.

3. Access Control & Authentication

We implement strict access controls to ensure that only authorized personnel and systems can access data:

• Role-Based Access Control (RBAC): Granular permissions ensure that users only have access to the resources they need.
• Multi-Factor Authentication (MFA): MFA is enforced for all administrative access to our production systems.
• Principle of Least Privilege: We strictly adhere to the principle of least privilege for all internal access.

4. Application Security

Our engineering team follows secure coding practices and integrates security into the development lifecycle:

• Regular Security Reviews: Code is reviewed for security vulnerabilities before deployment.
• Vulnerability Scanning: We perform regular automated scans of our applications and infrastructure to identify and patch vulnerabilities.
• Penetration Testing: We engage third-party security firms to conduct periodic penetration testing of our platform.

5. Operational Security

We maintain rigorous operational security protocols to ensure the continuous protection of our platform and your data:

• Continuous Monitoring: We use security information and event management (SIEM) tools to monitor for anomalies 24/7.
• Logging & Auditing: All critical system actions are logged and audited to provide a clear trail for security investigations.
• Thorough Background Checks: All employees with access to production systems undergo background checks.

6. Backup & Disaster Recovery

We ensure data availability and business continuity through:

• Automated Backups: Mission-critical data is backed up daily and stored in multiple geographically diverse locations.
• Point-in-Time Recovery: We maintain the ability to restore data to specific points in time in case of accidental loss or corruption.
• Regular Disaster Drills: We conduct periodic walkthroughs of our disaster recovery plans to ensure rapid restoration of services.

7. Device Security

For IoT deployments, we ensure end-to-end security:

• Device Authentication: Every device connecting to the ThingsX platform is authenticated using X.509 certificates or secure tokens.
• Secure Updates: Over-the-air (OTA) updates are signed and verified to prevent malicious firmware injection.
• Edge Isolation: Edge computing nodes are isolated from the core network to contain potential breaches.

8. Compliance

We are committed to complying with relevant data protection regulations and standards:

• GDPR: We are compliant with the General Data Protection Regulation (GDPR) for data privacy.
• SOC 2 Type II: (In Progress) We are working towards SOC 2 Type II certification to demonstrate our ongoing commitment to security and operational excellence.

9. Security Reporting

If you believe you have found a security vulnerability in our platform, please report it to our security team immediately at info@intellobots.com. We will investigate all reports and work with you to resolve valid issues efficiently.

Last Updated: February 18, 2026